HomeTroubleshootingAll Products: Startup"Automation error: A dynamic link library (DLL) initialization routine failed."

2.26. "Automation error: A dynamic link library (DLL) initialization routine failed."

Applies to:
@RISK 7.x
BigPicture 1.x or 2016
Evolver 7.x
NeuralTools 7.x
PrecisionTree 7.x
StatTools 7.x

When I try to launch @RISK, or any Palisade tool except TopRank, I get this failure message:

Automation error
A dynamic link library (DLL) initialization routine failed.

It looks like the cause is Bitdefender Total Security. If you turn off Advanced Threat Defense, it will let our software run as normal.

You should be able to turn Advanced Threat Defense back on if you look at the Bitdefender log, find which Palisade file(s) it didn't like, and whitelist those specific files.

Last edited: 2018-12-19

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